Concept buildSupport portal · Maintenance
Harbor Support
A support portal where requests move from open to resolved.

01Overview
A concept build created to demonstrate maintenance & technical support. Harbor Support is a fictional brand, so there is no client and no real-world results — it exists to show the design, interaction and engineering approach in a working, clickable site.
02The Challenge
Clients want to know their website is looked after and where each request stands.
03My Role
Design & development — responsible for planning, building and shipping the product across the interface, backend and data layer.
04The Solution
A request desk: raise a ticket, set priority, track status and see care plans.
05Key Features
- Raise and prioritise requests
- Status workflow
- Status filters
- Care-plan overview
06Technology Stack
- React
- TypeScript
- Framer Motion
- Tailwind CSS
07Development Process
- 1
Define the brief
Chose a realistic scenario for the service and defined what the product needs to do.
- 2
Design the interface
Set a distinct visual direction, type scale and responsive layout.
- 3
Build it
Implemented in React and TypeScript with accessible, keyboard-friendly interactions.
- 4
Polish and test
Checked responsive behaviour, focus states and empty or error states.
08Screens / Visuals
09Lessons Learned
- Visible status builds trust.
- Every state needs an empty state.
- Keep primary actions one click away.
10Result
A complete, working concept demo you can open and use — built to show the approach, not to claim client results.
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