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Concept buildSupport portal · Maintenance

Harbor Support

A support portal where requests move from open to resolved.

Role Design & developmentOpen Live Demo
Harbor Support concept demo screenshot

01Overview

A concept build created to demonstrate maintenance & technical support. Harbor Support is a fictional brand, so there is no client and no real-world results — it exists to show the design, interaction and engineering approach in a working, clickable site.

02The Challenge

Clients want to know their website is looked after and where each request stands.

03My Role

Design & development — responsible for planning, building and shipping the product across the interface, backend and data layer.

04The Solution

A request desk: raise a ticket, set priority, track status and see care plans.

05Key Features

  • Raise and prioritise requests
  • Status workflow
  • Status filters
  • Care-plan overview

06Technology Stack

  • React
  • TypeScript
  • Framer Motion
  • Tailwind CSS

07Development Process

  1. 1

    Define the brief

    Chose a realistic scenario for the service and defined what the product needs to do.

  2. 2

    Design the interface

    Set a distinct visual direction, type scale and responsive layout.

  3. 3

    Build it

    Implemented in React and TypeScript with accessible, keyboard-friendly interactions.

  4. 4

    Polish and test

    Checked responsive behaviour, focus states and empty or error states.

08Screens / Visuals

Project screenshots will appear here.

09Lessons Learned

  • Visible status builds trust.
  • Every state needs an empty state.
  • Keep primary actions one click away.

10Result

A complete, working concept demo you can open and use — built to show the approach, not to claim client results.

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